All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get refund!! If it is because of your reasons, you need to take some responsibility.Hope you can understand.
For custom and plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
For standard size dress in picture color,Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size.
For accessories, we do not accept return. Please note accessories are final sale.
We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned.
Please carefully follow our guide:
1. Contact us within 7 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. Item must be returned in 7-14 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. Any returns without our approval can not get any refunds or exchanges.
4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
(recommendation)Contact email :firstname.lastname@example.org
Office address:Room 1701, Building 11, Hongdingwan Garden,
No. 6 Chengyun Road,
Suzhou, 215000 Jiangsu Province,